Heliconnex Ltd (“us”, “we”, or “our”) operates www.heliconnex.com the “Website”, and we are committed to protecting the privacy and security of our users and visitors personal information. This Privacy Policy (“Policy”) informs you of our policies regarding the collection, use and disclosure of Personal Information we receive. Our privacy procedures have been implemented to comply with the UK GDPR, the EU GDPR, the Data Protection Act (DPA) 2018, or any other applicable data protection and privacy laws.
WHO WE ARE
Heliconnex Ltd is a company registered in the United Kingdom with registered number 12238855. Our Registered address is at 82 Drakefield Road London SW17 8RR. For the purposes of data protection law, we will be a controller of your personal information (this means we make decisions about how and why it is used, and have a duty to ensure your rights are protected) and/or a processor of that information.
Our contact details:
+44 (0) 028 075 6999
[email protected]
Date of Privacy Policy: 29.04.2025
THE PERSONAL DATA THAT WE COLLECT
We collect the following personal data:
1. Identity and contact details (name, email address, telephone number and postal address, job title, including potentially your business/company name). We may also ask you to provide information about your business and your preferences with regards to our services.
When you make an enquiry/express an interest in our services; when you make a booking; or if you are a supplier engaged or interested in being engaged to provide services to us, or if you are applying for an employment position with us.
2. Booking and travel itinerary information, including changes to booked arrangements, specific dietary requirements, special assistance that you may require; this will include information about other passengers travelling on your booking (including children where relevant).
When you make a booking; or we are managing your booking.
3. Health information where you have a medical condition that may affect your flight.
Where this information is provided to us in the context of a booking for our services.
4. Financial information such as payment card details or bank account details.
When making payment for our Services.
5. Passenger information required in relation to air transportation (including full name, nationality, date of birth, gender (where required), the number and type of travel document (e.g. passport or ID), its expiry date and country of issue), both in respect of you and any other passenger you represent/in your group; this may include photographic identity information where you provide it; potentially, it may be necessary to obtain visa/work permit information where this is required by the authorities in any destination.
When we are managing your booking.
6. CV or employment application data.
When you are applying for an employment position with us.
7. Marketing and Communications data, including any stated preferences in receiving marketing from us and any other communications preferences you have stated.
When you contact us, or we contact you.
8. Communications you exchange with us (for example, emails, letters or calls), including any feedback you provide us regarding our services (Contact History).
When you contact us, or we contact you.
9. Transaction history data including details of services which you have engaged us to perform for you on your behalf, information you provide us in connection with such services and associated contacts with us.
When we are managing your booking and administering your interaction history with us; when you contact us.
10. Information about the use of our website, such as what pages you have visited, how you have arrived on our website, navigated around it and browsed away from it (including date and times), page response times, download errors, lengths of visits to certain pages.
Cookies may be used to help us do this – see our Cookie Policy.
11. Information about the device you are using to access our website, such as type of device, its operating system, browser, IP address.
When navigating our website.
HOW WE GET THAT DATA
Most data is collected directly from the subject via forms on the website when you make an Enquiry. In some cases, we receive personal data directly from our customers and partners.
WHAT WE DO WITH THAT DATA
Under the GDPR, we are permitted to use your information if:
HOW WE STORE THAT DATA
Your data is stored securely in our database and encrypted whenever possible.
We store personal data for as long as it is required to fulfil the purpose for which the data was collected. Information which has been anonymised may be saved for longer.
We are committed to protecting sensitive information throughout its lifecycle, including during disposal.
YOUR RIGHTS AND HOW TO EXERCISE THEM
You have a number of rights in relation to your data:
COMPLAINTS
If you have any concerns about how we use your personal data, you can get in touch with us by email [email protected].
WHO WE ARE
Heliconnex Ltd is a company registered in the United Kingdom with registered number 12238855. Our Registered address is at 82 Drakefield Road London SW17 8RR. For the purposes of data protection law, we will be a controller of your personal information (this means we make decisions about how and why it is used, and have a duty to ensure your rights are protected) and/or a processor of that information.
Our contact details:
+44 (0) 028 075 6999
[email protected]
Date of Privacy Policy: 29.04.2025
THE PERSONAL DATA THAT WE COLLECT
We collect the following personal data:
1. Identity and contact details (name, email address, telephone number and postal address, job title, including potentially your business/company name). We may also ask you to provide information about your business and your preferences with regards to our services.
When you make an enquiry/express an interest in our services; when you make a booking; or if you are a supplier engaged or interested in being engaged to provide services to us, or if you are applying for an employment position with us.
2. Booking and travel itinerary information, including changes to booked arrangements, specific dietary requirements, special assistance that you may require; this will include information about other passengers travelling on your booking (including children where relevant).
When you make a booking; or we are managing your booking.
3. Health information where you have a medical condition that may affect your flight.
Where this information is provided to us in the context of a booking for our services.
4. Financial information such as payment card details or bank account details.
When making payment for our Services.
5. Passenger information required in relation to air transportation (including full name, nationality, date of birth, gender (where required), the number and type of travel document (e.g. passport or ID), its expiry date and country of issue), both in respect of you and any other passenger you represent/in your group; this may include photographic identity information where you provide it; potentially, it may be necessary to obtain visa/work permit information where this is required by the authorities in any destination.
When we are managing your booking.
6. CV or employment application data.
When you are applying for an employment position with us.
7. Marketing and Communications data, including any stated preferences in receiving marketing from us and any other communications preferences you have stated.
When you contact us, or we contact you.
8. Communications you exchange with us (for example, emails, letters or calls), including any feedback you provide us regarding our services (Contact History).
When you contact us, or we contact you.
9. Transaction history data including details of services which you have engaged us to perform for you on your behalf, information you provide us in connection with such services and associated contacts with us.
When we are managing your booking and administering your interaction history with us; when you contact us.
10. Information about the use of our website, such as what pages you have visited, how you have arrived on our website, navigated around it and browsed away from it (including date and times), page response times, download errors, lengths of visits to certain pages.
Cookies may be used to help us do this – see our Cookie Policy.
11. Information about the device you are using to access our website, such as type of device, its operating system, browser, IP address.
When navigating our website.
HOW WE GET THAT DATA
Most data is collected directly from the subject via forms on the website when you make an Enquiry. In some cases, we receive personal data directly from our customers and partners.
WHAT WE DO WITH THAT DATA
Under the GDPR, we are permitted to use your information if:
- We have your consent
- It is to fulfil a contractual obligation
- We have a legal obligation
- We have a vital interest
- We need it to perform a public task
- We have a legitimate interest
HOW WE STORE THAT DATA
Your data is stored securely in our database and encrypted whenever possible.
We store personal data for as long as it is required to fulfil the purpose for which the data was collected. Information which has been anonymised may be saved for longer.
We are committed to protecting sensitive information throughout its lifecycle, including during disposal.
- Physical Documents: Shred or securely destroy all paper records containing sensitive or confidential information before disposal.
- Electronic Data: Files are deleted using approved methods to ensure data cannot be recovered. This includes secure wiping of storage devices and using encryption before disposal when necessary.
- Hardware: Devices such as hard drives, USB drives, and other electronic media are decommissioned and disposed of in compliance with company IT asset disposal procedures.
- Third-Party Services: We only use authorised vendors for secure shredding or hardware disposal when applicable.
YOUR RIGHTS AND HOW TO EXERCISE THEM
You have a number of rights in relation to your data:
- Right to access: you have the right to ask us for copies of your personal data.
- Right to rectification: if any of your personal data is incorrect, out of date or incomplete, you have the right to ask us to correct it.
- Right to erasure: under some circumstances, you can ask us to erase all of your data.
- Right to restriction: under some circumstances, you can ask us to stop or limit the processing of your personal data.
- Right to object: under some circumstances, you can object to the processing of your personal data.
- Right to data portability: under some circumstances, you can ask us to transfer your personal data to another organisation. We do not perform any processing that would be affected by this right.
- Rights in relation to automated decision-making: you have the right to not have decisions made about you by automated processes, and can ask for a human to make those sorts of decisions. We do not perform any processing that would be affected by this right.
COMPLAINTS
If you have any concerns about how we use your personal data, you can get in touch with us by email [email protected].
